Payment Policy
Payment is requested at the time services are rendered. We verify insurance coverage in advance and in accordance with your insurance contract, co-payments are due at the time of the visit. We do file insurance as a courtesy for our patients, but the responsibility of the bill does rest with the patient. This office cannot accept responsibility for collecting your insurance claim or for negotiating a settlement on a disputed claim. Here is a list of current insurance plans we accept.
Fees for services are sometimes unexpected, therefore we do accept Mastercard, Visa, and Discover credit cards. We offer online bill pay as well. If you have any questions or need to discuss further payment arrangements, please contact our billing department.
New Online Bill Pay –Please click on link below to pay any balance for dates of service.
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Workers’ Compensation
In all workers’ compensation cases, prior to being seen we must have a written acceptance of financial responsibility from the employer or the insurance company. If there was previous treatment for this injury, all records, X-ray images and reports are required at the time of the exam.
Medical Legal
We have several physicians who perform independent medical exams (IME). See attached sheet for more information about our providers and how to schedule an appointment for an IME,deposition, or phone conference.
Health Insurance
Our practice does not accept Medicaid plans of any kind. To find a Medicaid provider please call the phone number on your insurance card. We participate in most HMO-PPO plans, and Medicare plans. The only Marketplace insurance plan we accept is Ambetter.
Liability
Injury can happen and we understand how difficult an unexpected injury can be. If your injury is another party’s liability, our bookkeeping department will check with your health insurance to see if they will subrogate (pay your medical claims and bill the liability insurance themselves). If not, we will require you to pay as you go, with a deposit up front. We will not bill third party liability or accept an attorney lien.
Surgical Fees
You may receive a call regarding your insurance benefits prior to surgery from both our office and the facility where your surgery will be performed. We make every effort to make you aware of estimated costs and require payment prior to surgery. Please contact our bookkeeping staff to discuss this further with secure messaging or contact them by phone. Uninsured patients will need to discuss estimated costs in advance of surgery. For your convenience we accept MasterCard, Visa, and Discover.
Prescription Medication
The best method of having a refill issued is to have your pharmacist contact our office. However; we offer online refill request as well. Certain narcotic prescriptions cannot be called into a pharmacy by law. Please let us know in advance, and a written prescription, if appropriate, can be provided for you.
Prescriptions and refills are issued during office hours only. This means that our providers will NOT routinely write prescriptions or refills during the evening or weekend hours.
What to Bring to Your Appointment
When arriving for your first appointment you need to have completed an information sheet and medical history. You may do this on this website using our patient portal (link to portal), or upon arrival at the office. If you plan to do this when you arrive, you will need to arrive 15-20 minutes early. If you are being seen for an EMG/NCS test, please arrive 30 minutes prior to your appointment.
It is very important that you have the correct information. This includes:
- Insurance Cards
- Driver’s License or Photo ID
- Military ID card (if applicable)
- A list of your Medications with Dosages and Allergies
- X-ray reports and images or other test results regarding the current condition
- Past Medical and Surgical History
- Guardianship Consent to Treat Patient (if applicable).